Runbook: [Title]

Owner: [team or individual] Backup owner: [secondary contact] Last validated: [YYYY-MM-DD] Validation method: [manual drill / CI test / tabletop exercise] Severity trigger: SEV[1-4] Customer impact: [description of what customers experience] Required access: [SSH, VPS, MongoDB, Redis, etc.] Related services: [list container names from docker-compose.production.yml] Related ADRs: [links to relevant ADRs]

When To Use This

[Describe the conditions that trigger this runbook]

Quick Triage

[2-3 commands to assess the situation before committing to a fix]

Procedure

[Step-by-step fix instructions with commands]

Rollback

[How to undo the fix if it makes things worse — or explicitly state “No rollback needed”]

Verification

[Commands to confirm the issue is resolved]

Escalation

[When and how to escalate if the procedure doesn’t work]

Customer Communication

[Template for notifying affected customers, if applicable]

Drill Log