Template Runbooks

Triage procedures for the certified-tier templates in the public gallery. Each page is referenced from two places:

The template’s support_runbook_url field in services/backend/src/services/runner_control_plane/template_seed.py. The SS-061 support bundle embeds this URL so a support engineer lands here directly from a failed-run JSON paste.
The “Open runbook” link in each template’s launch detail panel when the run reaches a failed or denied terminal state.

Pages share a tight format:

Owner. The team to escalate to.
Known failure reasons. Mirrors the known_failure_reasons array on the template.
Diagnostic steps. What to read first when a customer files a ticket.
Rollback / cleanup behavior. What the platform guarantees about state after a kill.